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Program Details

ITIL® Intermediate - Lifecycle Certifications

Courses

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the ServiceOperation phase of the Service Lifecycle. The course covers the management and control of the activities and techniqueswithin the Service Operation stage, but not the detail of each of the supporting processes.
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the ServiceTransition phase of the Service Lifecycle. The course covers the management and control of the activities and techniqueswithin the Service Transition stage, but not the detail of each of the supporting processes.
The Continual Service Improvement (CSI) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.